Yes, You Can Use (and Afford) Call Center Workforce Management
Technology never stands still – but what makes it unique is how, in growing ever more sophisticated, it also becomes easier to use.
At least, that’s how it should work.
Looking back on the evolution of workforce management (WFM) for call centers, it wasn’t all that long ago that these solutions were as complicated as they were expensive. Those barriers restricted usage to only the biggest companies, who could afford to not only purchase the necessary software, but also employ an IT department to keep the technology running smoothly.
Those days are over – but every month we meet call center managers who priced WFM years ago, figured it was out of their company’s reach, and never looked back.
It’s true there are still products that require a substantial upfront investment, and integration that necessitates extensive personnel training. But today’s call centers also have other options. Better options.
One of them is Monet WFM Live. It utilizes a cloud-based workforce management model that offers all of the same performance advantages as traditional call center WFM software – more accurate forecasts and schedules (and less time required to create them), intra-day management, and greater insight into the day-to-day (and hour-to-hour, even minute-to-minute) operations of the business.
And because it is delivered in the cloud there is no need to invest in additional hardware and software. Installation and implementation are simpler as well. This is not a scaled-down solution with limited functionality – WFM Live offers all the same features as more expensive systems at a fraction of the cost.
No matter where you are located or how many agents you have on staff, the many benefits derived from WFM are within your reach. Check out a demo of WFM Live now
The Operational Advantages of WFM
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