Workforce Optimization

Elevate Your Customer Experience (CX) and Increase Your Bottom Line while Managing Costs
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Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. Contact centers & help desks can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.

Verint Monet call center workforce optimization software creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.

A robust portfolio of cloud solutions

Workforce Management
Quality Management
Performance Management
Analytics

Create more accurate forecasts, develop more effective schedules and increase agent real-time adherence.

Monitor customer interaction to boost productivity and service quality.

Easily track, analyze and manage agent, group and center performance to optimize customer service.

 

Increase productivity, discover customer insights, provide better customer service.

Benefits for the Contact Center

increase Productivity and Service Levels

Achieve Better Cost Management and Compliance

Increase Revenues and Customer Experience

Optimize the Utilization of Your Resources

Additional Resources

Whitepaper
The Ultimate Guide to Budgeting for your Contact Center
Review common expenses and key metrics to consider as you build out your contact center budget for the new year.
Whitepaper
10 Tips for more Effective Call Center Management
This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.
Whitepaper
Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits
Workforce Management Solutions: Cloud vs. Premise vs. Hosted – What’s your best option?

Verint Monet Software Integrates Seamlessly With Over 60 ACD and CRM Systems

With Verint Monet WFM you can choose the ACD system that is best for your business, and keep the WFM solution that boosts productivity while reducing your call center costs.
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