Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. Contact centers & help desks can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.
Verint Monet call center workforce optimization software creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.
Create more accurate forecasts, develop more effective schedules and increase agent real-time adherence.
Monitor customer interaction to boost productivity and service quality.
Easily track, analyze and manage agent, group and center performance to optimize customer service.
Increase productivity, discover customer insights, provide better customer service.
With Verint Monet WFM you can choose the ACD system that is best for your business, and keep the WFM solution that boosts productivity while reducing your call center costs.