Workforce Optimization Software Buying Guide published by Enterprise Apps Today
The industry magazine Enterprise Apps Today has published a buying guide about workforce optimization software for call centers. It talks about the importance of workforce optimization as part of the overall call center strategy and highlights several vendors, interviews with executives and a buying guide for call center workforce optimization software: “Most analysts use WFO as the over-arching name for anything and everything involving the call center workforce. This spans areas such as quality control performance monitoring, contact center workforce management, call recording, agent evaluation, agent coaching/performance, eLearning and analytics.” Monet Software is mentioned as one of the leading vendors for workforce optimization software in the article. Please click this link to read the full article.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time