Monet WFO is a unified cloud Workforce Optimization solution for contact centers and help desks which includes workforce management, quality management, performance management and analytics. Contact centers & help desks can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.
Our solution creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.
Create more accurate forecasts, develop more effective schedules and increase agent real-time adherence.Learn More >
Monitor customer interaction to boost productivity and service quality.Learn More >
Easily track, analyze and manage agent, group and center performance to optimize customer service.Learn More >
Benefits for the Contact Center
Increase Productivity and Service Levels
Achieve Better Cost Management and Compliance
Increase Revenues and Customer Experience
Optimize the Utilization of Your Resources
Monet Unveils Its Next Gen WFO
Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.
10 Tips for more Effective Call Center Management
This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.
Monet Software Integrates Seamlessly With Over 60 ACD and CRM Systems
With Monet WFM you can choose the ACD system that is best for your business,
and keep the WFM solution that boosts productivity while reducing your call center costs.