Monet WFO is a unified cloud Workforce Optimization solution for contact centers and help desks which includes workforce management, quality management, performance management and analytics. Contact centers & help desks can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels.

 

Our solution creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.

Benefits for the Contact Center

Increase Productivity and Service Levels

Achieve Better Cost Management and Compliance

Increase Revenues and Customer Experience

Optimize the Utilization of Your Resources

Monet Software Integrates Seamlessly With Over 60 ACD and CRM Systems

With Monet WFM you can choose the ACD system that is best for your business,
and keep the WFM solution that boosts productivity while reducing your call center costs.

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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