Monet’s cloud workforce management solution incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.

Benefits for the Contact Center

Maximize
Revenue and
Satisfaction

Increase
Service
Levels

Achieve
Better Cost
Management

Optimize the Utilization of Your Resources

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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