Monet’s cloud workforce management solution incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.
Run simulations to calculate a precise forecast for future call volume, agent requirements and average handle time for any time interval of the day, based on historical data from ACD.Learn More >
Our advanced scheduling engine incorporates all call types and activities to generate staffing schedules that optimize factors, including agent availability, work rules, skills, holidays, breaks, service levels, and center budgets.Learn More >
Compares planned agent activity to actual activities throughout the day, as well as real-time views of forecasted and actual call volumes, handle times and other key performance indicators.Learn More >
The integrated exception calendar simplifies scheduling of agent exceptions such as time off and one-time or recurring training meetings.Learn More >
A graphical display of agents’ schedules can be manipulated by dragging and dropping breaks and other exceptions. Real-time updates can be made to required and assigned agents instantly.Learn More >
Easily report and analyze all agent activities including their schedule adherence and key performance indicators. Managers can review service level results, costs, and revenue.Learn More >
Keep your best agents longer by providing them access to easier shift bidding and swapping, as well as improved agent-supervisor communication.Learn More >
Benefits for the Contact Center
Optimize the Utilization of Your Resources
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