Workforce management and optimization in the cloud
The Cloud-based model for workforce management software uses a new multi-tenant and scalable architecture that was designed to efficiently and securely deliver web-based applications at the lowest possible cost. It focuses on fast set up, low operating costs through shared services, high security for web-based deployment and high performance and scalability through instant and seamless scaling of computer resources (also called “elastic cloud computing”).
- Lower operating costs: With the Cloud provider managing the IT infrastructure, costs are lowered by securely sharing IT infrastructure and resources, avoiding “hidden costs” for hardware replacements, upgrades, and IT operation resources that are typical for premise-based software.
- Ease of use: The new web-based user interface of Cloud-computing solutions focus strongly on usability, ensuring an easy to use software. This helps to drive fast user adoption within your organization.
For more information, please download our cloud-based workforce management whitepaper.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time