Why Call Recording Software is Essential for Your Contact Center
It’s common knowledge that call recording software is a powerful tool for businesses to accurately capture voice conversations with their customers. But today’s call recording software is light years ahead of its original purpose of simply ensuring that customer service was being upheld to a company’s standards. Our new whitepaper “Why Call Recording Software is Essential for your Call Center” discusses two topics:
- Call recording is essential to improve interaction with customers, comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, identify training needs, and leverage recorded calls to gain more business insight.
- Call recording as part of a unified workforce optimization solution can deliver even greater benefits.
Download the whitepaper and learn why call recording software is a must-have for your call center and how its integration with workforce management takes call center performance to a whole new level.
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of