Why Call Recording Software is Essential for Your Contact Center
It’s common knowledge that call recording software is a powerful tool for businesses to accurately capture voice conversations with their customers. But today’s call recording software is light years ahead of its original purpose of simply ensuring that customer service was being upheld to a company’s standards. Our new whitepaper “Why Call Recording Software is Essential for your Call Center” discusses two topics:
- Call recording is essential to improve interaction with customers, comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, identify training needs, and leverage recorded calls to gain more business insight.
- Call recording as part of a unified workforce optimization solution can deliver even greater benefits.
Download the whitepaper and learn why call recording software is a must-have for your call center and how its integration with workforce management takes call center performance to a whole new level.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is