When Helpdesks Need Efficiency Help, Where Should They Turn?
The cases never stop coming at a busy helpdesk, posing a challenge for even the most dedicated teams.
Part of meeting that challenge is staying ahead of the technology curve. Solutions are available that can boost agent visibility while also providing consistent customer service. Is your helpdesk taking advantage of them?
One may already be familiar to you: Salesforce™ Service Cloud™. But you may not be aware that Salesforce™ Service Cloud™ can be integrated with Monet’s award-winning workforce management solution, WFM Live.
When that happens, you’ll instantly achieve greater visibility into the day-to-day operations of the service desk, resulting in:
- Improved case and chat management
- Better forecasts
- Real-time insight that corrects service issues quickly
- Greater customer satisfaction
The best part? With one solution you’ll have the confidence of knowing you are on the cutting edge of business software. And once you’re there, you’ll stay there. Any new updates, versions or changes are automatically installed at no additional cost.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time