What is a call center?
A call center is a facility used for receiving or transmitting a large volume of questions, orders and inquiries. These are taken primarily by telephone, but today’s call centers have evolved into contact centers, allowing for communication by webchat, email, video chat and social media.
Inbound call centers administer incoming product support or information inquiries. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In both cases, they employ call center agents to handle these customer contacts. Where most agents work within the same facility, some call centers also employ telecommuting agents who work from home through a computerized workstation.
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud