What are the most important service criteria to measure in a call center?
Since no two call centers are exactly alike, it’s impossible to provide a definitive answer or a ranking of criteria by importance.
Most call centers benefit from tracking the following:
- First Call Resolution
- Average Handle Time
- Average Wait Time
- Schedule Adherence
- Forecast Accuracy
- Call Response Time
- Abandoned Calls
- Call Volume Per Agent, Per Day
Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award
Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that
Verint Monet Receives 2018 Excellence Award from Cloud Computing Magazine
Monet WFO Honored for Exceptional Innovation TMC, a global, integrated media company, has named Monet WFO as a 2018 Cloud