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Monet Unveils Its Next Generation Workforce Optimization

Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.

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Omnichannel Success with WFM

In the age of omnichannel customer experience, your customers expect to reach out to your contact center via different channels and easily cross channels.

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The Adherence Monster

Beware the Adherence Monster, who attacks without warning and devours labor costs. Fortunately, this monster is no match for Monet solutions with real-time adherence.

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Monet WFO in Action

Watch this recorded webinar and learn how Monet’s cloud-based WFO can help gain more insights and improve the performance and service quality of your contact center.

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How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

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“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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