Join the crowd and learn how you can improve forecasting, scheduling, and improve the performance of you team with our workforce planning software webinars. Intelligent and powerful workforce optimization systems that are flexible, highly reliable, easily scalable, and affordable.

Five Ways to Measure Contact Center or Salesforce Help Desk Success

There are many contact center metrics you can track, but there are five in particular that, when tracked accurately, can tell the story of maximum WFM success. Watch the webinar to unlock the five most impactful WFM metrics you should be tracking.

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How A Leading Company Eliminated Agent Friction and Elevated CSAT

See how Bullhorn, a leading software staffing organization, leverages Verint Monet Workforce Management to improve employee engagement and elevate their CSAT score.

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“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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