Webinars

Join the crowd and learn how you can improve forecasting, scheduling, and improve the performance of you team with our workforce planning software webinars. Intelligent and powerful workforce optimization systems that are flexible, highly reliable, easily scalable, and affordable.

Five Ways to Measure Contact Center or Salesforce Help Desk Success

There are many contact center metrics you can track, but there are five in particular that, when tracked accurately, can tell the story of maximum WFM success. Watch the webinar to unlock the five most impactful WFM metrics you should be tracking.

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How A Leading Company Eliminated Agent Friction and Elevated CSAT

See how Bullhorn, a leading software staffing organization, leverages Verint Monet Workforce Management to improve employee engagement and elevate their CSAT score.

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Monet Unveils Its Next Generation Workforce Optimization

Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.

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Omnichannel Success with WFM

In the age of omnichannel customer experience, your customers expect to reach out to your contact center via different channels and easily cross channels.

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The Adherence Monster

Beware the Adherence Monster, who attacks without warning and devours labor costs. Fortunately, this monster is no match for Verint Monet solutions with real-time adherence.

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How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

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