Webinar: Cloud-based Workforce Optimization in Action
You’ve probably heard how Monet’s cloud-based WFO can help gain more insights and improve the performance and service quality of your contact center. But have you taken the time to see Monet in action? Please join our webinar on Thursday, September 18 to learn how Monet can help your team with:
Create more accurate forecasts and schedules, increase agent adherence and easily manage exceptions throughout the day.
Monitor customer interactions to consistently deliver great service and improve customer satisfaction.
Easily track, analyze and manage agent, group and center performance to optimize customer service. We are offering 2 different webinar times for your convenience.
Register now to reserve your spot. We hope to see you.
Workforce Optimization Newsletter – October 2018
Wrapping Up Dreamforce 2018 Commitment to Customer Experience Tops Priority List We’re back from a very busy week in San
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?