Watch this New Fun Video for Call Center Managers and Supervisors
Enter workforce optimization (WFO) software. Now, tracking call history and volume is faster and easier, as is using that data to create forecasts and schedules. Plus, she can track adherence and performance, and with call recording she has a record of each customer encounter. That comes in handy for agent training, and to settle disputes. One WFO solution – so many benefits. Watch Mary’s story by clicking on the video above. Then, click on the link at the end of the video to view a more detailed demo of how WFO can make a difference at your call center.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is