Watch this New Fun Video for Call Center Managers and Supervisors
Enter workforce optimization (WFO) software. Now, tracking call history and volume is faster and easier, as is using that data to create forecasts and schedules. Plus, she can track adherence and performance, and with call recording she has a record of each customer encounter. That comes in handy for agent training, and to settle disputes. One WFO solution – so many benefits. Watch Mary’s story by clicking on the video above. Then, click on the link at the end of the video to view a more detailed demo of how WFO can make a difference at your call center.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious