Watch How Mary Improves Call Center Performance
If you would like to learn more about how workforce optimization can improve the performance of your call center, we invite you to watch more videos in our demo center.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious