Watch How Mary Improves Call Center Performance
If you would like to learn more about how workforce optimization can improve the performance of your call center, we invite you to watch more videos in our demo center.
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of