Watch How Mary Improves Call Center Performance
If you would like to learn more about how workforce optimization can improve the performance of your call center, we invite you to watch more videos in our demo center.
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is