Vonage + Verint Monet

Maximize Productivity and Customer Service Levels

Elevate your customer experience with easy, effective workforce management

Combine the Vonage Contact Center for Salesforce platform and Verint® Monet Workforce Management (WFM) to take positive steps towards balancing the cost vs. service dilemma using the most accurate data source possible: your own contact center data.

Your agents are the most valuable resource you have. Not only because they are highly skilled and adept at dealing with customer contacts but because they can account for up to 70% of a contact center’s cost.

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