Workforce Management by the Numbers

Real-life numbers on the benefits of Workforce Management in contact centers, by some of Monet Software's customers.

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WFM for Salesforce

Monet WFM for Salesforce integrates seamlessly with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce. Help desks can optimize their internal organization and scheduling processes, while dramatically increasing customer satisfaction and service levels.

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WFM Zoo - The Shrinkage Ostrich

Do you really know what shrinkage is? You might be putting your head in the sand like the ostrich about the things happening in your contact center. Listen to our expert, Lisa Elbe and learn more about how to reduce shrinkage on the first episode of the WFM zoo.

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WFM Zoo- The Abandonment Rate Antelope

Before you can chase, catch, and hopefully train your abandonment rate antelope, you have to understand the animal. But are you sure you know and understand it? Abandonment rates are simple, they are customers that hang up before you can service them, and they do influence your customer retention and satisfaction.
That’s pretty clear, right? Well, maybe not.

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“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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