Verint Monet Receives 2018 CUSTOMER Magazine Workforce Optimization Innovation Award

Monet WFO recognized for its leading customer contact technologies Verint Monet a pioneer in cloud-based Workforce Optimization, announced today that its WFO solution, Monet WFO received 2018 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC. Monet WFO, Workforce Optimization in the Cloud is a complete suite for contact centers and help desks to automate workforce management, quality management, performance management and, analytics. The system creates efficient schedules for incoming omnichannel volumes, tracks key metrics in accordance with a company’s business goals, and monitors quality, training and compliance, in a single integrated platform The CUSTOMER Workforce Optimization Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimization trend. The winning solutions provide exemplary business management tools, advancing the call center, CRM and teleservices industries. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the 2018 Workforce Optimization Innovation Award winners,” said Rich Tehrani, CEO, TMC. “These solutions tie together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty, and delivering a customer experience that leads to repeat business.”
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