Top 7 Call Recording Articles from our Blog in 2012

We started our call recording blog in early 2012 and by now we have many readers and followers. Thank you. Some articles got a lot of interest, others were less of interest. As we learn what our readers are most inerested in, we thought it would be good to share with you the top seven articles of our blog for 2012. Here we go:

  • Call Center Performance Metrics: What is Important? This article lists some of the key call center metrics to track and include into your overall performance management.

Again, if you have any questions regarding call recording or suggestions regarding interesting topics, please feel free to contact us on our website.