Top 5 Call Recording Software Articles for first Half of 2012
We have seen a lot of interest in our new blog about Call Recording and Quality Management for call centers over the last 6 months. In case you missed some of the articles, we have created a top 5 list for you:
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time