Top 5 Call Recording Software Articles for first Half of 2012
We have seen a lot of interest in our new blog about Call Recording and Quality Management for call centers over the last 6 months. In case you missed some of the articles, we have created a top 5 list for you:
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is