The True Cloud for Contact Centers: Interview with Monet Software CEO
For years, the term “cloud computing” spoke for itself. It referred to a very specific kind of software delivery system, one that has grown much more popular in recent years. But lately, there has been a rise in products claiming to offer the benefits of a cloud solution, that provide only a variation on traditional technology, with all of its accompanying costs and complications.
If you are considering cloud computing in your contact center, you can maximize the benefits derived from it by choosing a trusted, reputable provider and getting the right system in place, the first time. Monet CEO Chuck Ciarlo was recently interviewed for an article that takes a closer look at what defines a genuine cloud solution.
As with any true cloud provider, he has been frustrated by those entities that seek to confuse the marketplace with products that promise much but deliver little. “True cloud solutions, says Ciarlo, are based on a distributed delivery model, allow for frequent updates, are able to be delivered with guaranteed service levels and up times, are multitenant and not managed per instance, and are scalable. These are capabilities not found in client-server products that are simply pushed up to a hosted facility the vendor controls but lack virtualization and scalability, he says.”
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