Speechless? Step Up to Speech Analytics
Many organizations have told us about the difference that Verint Monet Speech Analytics has made in the efficiency of their contact centers, and how many customer relationships have been improved or saved by the rapid response to real-time situations that it makes possible.
If you haven’t considered adding speech analytics to your call center intelligence tools, here are just a few ways it can enhance the experience you provide your customers.
By transforming voice data from customer interactions into business intelligence, you now have the capability to improve:
- Agent performance
- Customer experience
- Regulatory compliance
- First call resolution
- Sales effectiveness
- Issue resolution
- Overall quality of service
Call recording is still important, of course. But speech analytics turbo-charges the value that can be attained from these calls. The software automatically processes and identifies important keywords and phrases, allowing you to quickly find calls related to specific issues and challenges. It also provides automated alerts when a new relevant call is received.
Whether you are seeking to lower customer complaint rates or address compliance issues, speech analytics helps you to find the interactions you need, so you can spend less time searching and more time solving the problem.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
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