However basic or sophisticated your call center may be, our Workforce Management cloud solutions can make it run more efficiently.
Our solutions are easy to implement, deploy and manage. Monet Software delivers a cloud-based platform that makes it simple for your team and agents to use. You can get up and running in a few weeks and work smarter and faster with Monet Small Business solutions.
Feature-Rich Solution Yet Easy to Use
Monet features a complete WFO solution that is sophisticated yet easy to use. Monet has been designed and fine-tuned over the last 10+ years by real users in the call center space resulting in a logical and user-friendly workflow. Customers can expect easier implementation, a short learning curve and rapid ROI.
Affordable Solution with Pricing Flexibility
Monet WFO is a subscription-based cloud solution that eliminates license fees and the large upfront costs of hardware and software installation. Leveraging Monet scalable AWS data centers allows the enterprise to focus IT investments into other aspects of the business. Monet offers a wide array of pricing options including monthly, yearly, and multi-year contracts.
As a cloud solution, Monet features instant deployment with no involvement from contact center IT personnel, and flexible training programs that take into consideration your busy schedule. Our customers typically enjoy reduced schedule work, major productivity gains in agent adherence and improved service level achievement, all within 90 days of signing up for our service.
Minimal IT Footprint
Monet is a multi-tenant cloud solution deployed on AWS with minimal IT footprint on-premise. Maintenance and rolling updates are done on our end in the cloud with more than 99.5% uptime, and without the involvement of contact center IT personnel.
Out of the Box Integrations
Monet is ACD agnostic and offers out-of-the-box integrations with more than 60 cloud and on-premise CCI and ACDs.
Scalability on Demand
As your business grows and as system load varies over time, individual sub-systems in Monet can be dynamically scaled to meet this changing load. Monet utilizes multiple AWS web-server pools that can each scale dynamically within minutes and without limit. In other words, customers can increase or decrease resources on demand to accommodate changing needs without business interruption or additional staffing.
How Can Workforce Management Software Help?
Call centers that use workforce management systems typically decrease staff hours by 4%, reduce shrinkage per agent by 20 minutes per day, lower manual input time by 25%, and realize savings of 5%-10%. Think about how these numbers can impact your center’s cost and productivity.
When do I need WFM software?
If you have less than 30 agents, you might not need a WFM solution yet. You can probably keep up with spreadsheets. However, experts state that when a call center employs more than 30 agents, manual forecasting & scheduling become ineffective, prone to error and time-consuming. If you have more than 30 agents and are planning to grow your team, it is the right time to look into WFM.