See Cloud-based Workforce Optimization in Action
We just announced a series of webinars about cloud-based workforce optimization in action. Join us on any of these days and see for yourself how to improve the performance of your contact center. See how workforce management, quality monitoring and performance management can work together in a unified solution to give you more insights, to better manage costs and to improve overall customer experience. For your convenience, we are offering 2 different webinar times:
We hope that you can join us.
Workforce Optimization Newsletter – October 2018
Wrapping Up Dreamforce 2018 Commitment to Customer Experience Tops Priority List We’re back from a very busy week in San
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?