Season’s Greetings from Monet Software
As we approach the end of the year, all of us at Monet Software would like to wish you and your family the Very Best of the Season and a Happy 2014. Best wishes for a Peaceful and Prosperous New Year! Warm regards, Monet Software
Workforce Management: Big Benefits for Small Contact Centers
Where is it written that only contact centers with 100 agents or more can benefit from a workforce management solution?
Confidence: The Overlooked (But Vital) Agent Trait
What qualities do you look for when interviewing potential contact center agents? Certainly, experience is important, but as this is