Workforce Management by the numbers
How can Monet workforce management software help your call center?
Real-life numbers on the benefits of workforce management in contact centers are always easier to grasp when they come from real-life examples.
Verint Monet has done the hard work by putting this short video together on the numerous benefits our customers see in a few weeks after implementing our workforce management solution.
Let’s look at the numbers:
- After two weeks, one customer has seen a 20% bump in adherence.
- A customer now spends 20 hours less every week on agent schedules.
- Shrinkage went down by 10-20 minutes per agent per day for a contact center.
- One company saved $25,000 by eliminating the guess work.
- Call volume spikes are no longer an issue for another customer.
- Agent idle time has been cut by 62% for a customer.
These customers have one thing in common: their numbers are looking much better!
Do you want more real-life numbers on the benefits of workforce management? Check out our customer story page.
Want to see Verint Monet WFM in action? Request a demo now.
Monet WFM for Amazon Connect
Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.