Why Small and Medium Sized Businesses (SMB) Need to Move Beyond Workforce Optimization

Small and medium sized businesses (SMB) are bound by the same customer experience expectations as their larger counter parts. Is your organization trying to find the balance of providing a memorable customer experience while balancing costs and optimizing employee performance?

 

How Can Workforce Engagement Help My Small or Medium Sized Business (SMB)?

Workforce engagement is comprised of two key elements: a good employee engagement method and quality customer interactions. Workforce engagement software solutions can help small and medium sized better track customer interactions while providing modern tools for help maintain and manage employees.

See how workforce engagement can help your small or medium sized business:

  • Retire the spreadsheet routine by automating scheduling and forecasting your workforce
  • Tailor employee evaluations, score cards and training to help reach first call resolution
  • Allow customers to meet you where they’re at with an omnichannel customer experience (CX)

Download the Whitepaper

Complete the form to download the whitepaper and learn more about Verint Monet solutions.

From time-to-time Verint (and its subsidiaries) would like to share information relating to future events, surveys about Verint, webinars, industry best practice and thought leadership with you. If you are happy for us to contact you please let us know how you would like us to contact you by confirming below:


* I am happy to receive communications from Verint by email.
* I am happy to be contacted by Verint by telephone.