Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

Learn why Cloud WFM software is the ace in the hole for contact centers in 2018 and beyond.

 

Technology, specifically workforce management, is the lifeblood of every contact center. It is the centralized hub around which agents gather the information they need to respond to customer calls, and managers create forecasts and schedules that optimize customer service.

 

Three delivery methods are available for this contact center technology: an on-premise solution, a hosted solution, and the cloud. For the IT division, the selection will have a significant impact on time, labor and cost.

 

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