The Benefits of Quality Management
In this video, we’re going to take you through Monet Contact Center Call Recording and Quality Management solutions which are part of Monet WFO Suite. It is fully integrated with Monet Workforce Management and contains all aspects of your quality management needs so that you can improve customer service, productivity or unlock additional sales opportunities.
Monet WFM for Amazon Connect
Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.