Screen Recording Made Easy
Screen Recording for Call Centers Made Easy – Transcript
Capture, monitor and manage customer interactions to improve your customer service as well as ensuring regulatory compliance
Monet Screen Capture is a powerful and easy to use platform to capture and playback synchronized voice & video of your agent’s interactions. You can easily record and retrieve how agents use your CRM and other desktop applications. As your agents gain greater desktop efficiency, you will be able to improve your call handling times, increase First Call Resolution, and increase overall customer satisfaction.
Let’s take a look at how Monet’s screen capture tool allows you to watch your agents screen recording along with the entire interaction. To view a video recording, click the screen capture icon on the Recordings page. The call recording will play, and the screen capture will display on the popup screen. At the top you’ll have a play bar for the interaction. You can adjust the volume of the recording, play, pause, and stop, or adjust the position of the interaction.
Screen recording as part of a comprehensive workforce optimization solution
As you can see, Monet Screen Capture is an easy-to-use cloud-based service that extends Monet Record and Monet Quality to a comprehensive customer interaction and agent analytics solution.
We hope this short demonstration has shown you, how contact center managers are able to achieve higher customer satisfaction, improve agent process adherence, performance and overall compliance with Monet Screen Capture.
Thank you for taking the time to watch this video.
Monet WFM for Amazon Connect
Monet Workforce Management solution (WFM) is a cloud contact center scheduling and forecasting solution that is seamlessly integrated with Amazon Connect.