Omnichannel Success with WFM
In the age of omnichannel customer experience, your customers expect to reach out to your contact center via different channels and easily cross channels. You need to forecast and schedule the right number of agents to handle those contacts and meet performance goals.
As you pursue an omnichannel strategy, your contact center needs to avoid the challenges and pitfalls of WFM for these diverse contact types.
In this webinar, you will learn:
- What is omnichannel Workforce Management (WFM)
- How to prepare for omnichannel WFM
- How to pursue omnichannel WFM
- How a WFM solution can help overcome the challenges
How to Gain More Insight into Contact Center Performance Management
This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).
Monet Unveils Its Next Gen WFO
Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.