Navigate Your Contact Center Budget for a Thriving CX in the New Year

With 2021 just around the corner, organizations are starting to plan their annual budgets for the new year. And while we continue to navigate the new normal — as it effects the contact center environment — now is a good time to review your annual budget and ensure that you’re setting up your organization to have a thriving customer experience in the new year.

Watch this webinar webinar to uncover:

  • Call center expenses to consider as you build your 2021 budget.
  • Four ways a workforce management (WFM) solution plays a critical role in budget preparation.

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