With 2021 just around the corner, organizations are starting to plan their annual budgets for the new year. And while we continue to navigate the new normal — as it effects the contact center environment — now is a good time to review your annual budget and ensure that you’re setting up your organization to have a thriving customer experience in the new year.
Watch this webinar webinar to uncover:
- Call center expenses to consider as you build your 2021 budget.
- Four ways a workforce management (WFM) solution plays a critical role in budget preparation.
