Monet WFO in Action

Watch this recorded webinar and learn how Monet’s cloud-based WFO can help gain more insights and improve the performance and service quality of your contact center.

Learn how Monet WFO can help your team with:

  • Workforce Management: Create more accurate forecasts and schedules, increase agent adherence and easily manage exceptions throughout the day
  • Quality Monitoring: Monitor customer interactions to consistently deliver great service and improve customer satisfaction
  • Performance Management: Easily track, analyze and manage agent, group and center performance to optimize customer service