Monet WFO in Action
Watch this recorded webinar and learn how Monet’s cloud-based WFO can help gain more insights and improve the performance and service quality of your contact center.
Learn how Monet WFO can help your team with:
- Workforce Management: Create more accurate forecasts and schedules, increase agent adherence and easily manage exceptions throughout the day
- Quality Monitoring: Monitor customer interactions to consistently deliver great service and improve customer satisfaction
- Performance Management: Easily track, analyze and manage agent, group and center performance to optimize customer service
How to Gain More Insight into Contact Center Performance Management
This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).
Monet Unveils Its Next Gen WFO
Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.