You may already be aware of the improved customer service, lower operating costs and upgraded efficiencies that might be achieved with a switch from software-based technology to a workforce optimization solution in the cloud.


But perhaps those benefits seem as if they may be offset by the cost, inconvenience and uncertainty involved in making that transition. As you ponder this critical choice for your automotive call center, even the prospect of no longer dealing with maintenance, storage or utility costs might not be enough to alleviate concerns about whether a cloud solution really delivers on all of the remarkable advantages it promises.


This whitepaper will take a closer look at some of the most common causes for such hesitation, and why they can be dismissed.