How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

Learn how set up a high-performance contact center:

  • Visibility at the agent level to improve performance.
  • Real-time data and alerts provide the insight to act quickly.
  • Automated data aggregation lets you make faster and better decisions.