How A Leading Company Eliminated Agent Friction and Elevated CSAT

The key to better customer satisfaction includes eliminating agent friction. In this Bullhorn webinar, you’ll hear how the leading software staffing agency utilizes workforce management solutions to improve the agent experience.



 

Webinar

Five Ways to Measure Contact Center or Salesforce Help Desk Success

Watch this webinar and unlock the five most impactful WFM metrics you should be tracking.

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Webinar

How to Gain More Insight into Contact Center Performance Management

This webinar will show you how to gain more insight into the performance of your contact center using graphical dashboards, customer scorecards, goal setting, alerts and KPI (key performance indicators).

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Webinar

Verint Monet Unveils Its Next Gen WFO

Our unified WFO solution was designed to elevate customer experience, improve agent productivity, identify performance gaps, reduce costs, and help your contact center be more efficient.

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