Fulfilling Customer Needs & Creating Greener Gardens with MTD Products

In this webinar you'll hear from Samantha Thompson, Quality & WFM specialist at MTD Products, an American manufacturer of outdoor power equipment, for insightful best practices in transitioning to a remote workforce because of the recent pandemic. Get tips on managing staffing levels in a remote contact center to meet demand and seasonality, while providing a better work-life balance for employees and meeting customer expectations.

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