Customer Success: Omnicell

Optimize Agent Schedules, Increasing the Production of the Staff with Verint Monet Workforce Management Software

Opportunity

Omnicell is a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems. The company focuses on improving care across the entire healthcare continuum — from the acute care hospital setting to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Solution

Omnicell was manually forecasting and scheduling in spreadsheets. They were looking for an easy to learn and use application that could help automate forecasting and scheduling.

Benefits

Thanks to Verint Monet Workforce Management, Omnicell benefits from being able to optimize agent schedules and to achieve more with less.

Additionally, the real-time adherence feature has been key to increasing the productivity of the company’s staff as it makes everyone accountable to reach their goals and maintain them.

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