Customer Success: Mason Companies, Inc.
Read this software success story to find out how Mason Companies, Inc. boosted schedule efficiency and adherence with Monet Software.
Four Unique Ideas for Improving Contact Center Efficiency
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time
Boost Performance Management Results With a Monthly Challenge
There are countless ways to motivate agents and other employees into improving performance. Most contact centers have tried the obvious