Customer Success: Mason Companies, Inc.
Read this software success story to find out how Mason Companies, Inc. boosted schedule efficiency and adherence with Monet Software.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by