Customer Success: Envera
Envera Systems is a leader in technology-based solutions that deliver efficient and affordable security systems to protect gates, entrances and amenities. The company was founded in 2007 and has already secured thousands of assets protecting communities.
The Operational Advantages of WFM
Still considering whether to add a workforce management solution to your contact center? There are many reasons doing so is
Abandon Rate: What It Is, Why It Goes Up, What You Can Do
Abandon: (verb): To leave completely and finally; forsake utterly; desert: Sounds pretty grim, doesn’t it? “Abandon Rate” is one of