Customer Success: Envera

Opportunity

Envera Systems is a leader in technology-based solutions that deliver efficient and affordable security systems to protect gates, entrances and amenities. The company was founded in 2007 and has already secured thousands of assets protecting communities.

Solution

After evaluating over 20 solutions, Envera Systems selected Verint® Monet Workforce Management™, primarily because of the user-friendly interface. As the director of customer care explained, “Many vendors offer bells and whistles, but their interface is rough. We needed something easy to use as our workforce management team had no previous experience with a software solution.”

The solution was quick to implement. It only took a few months for Envera Systems to get up and running.

Benefit

Once the solution was implemented, Envera Systems started to see the benefits from Verint Monet Workforce Management. The first improvement was in service levels. Envera Systems measured
service levels in a unique way and had established its own set of standards. The more the company used Verint Monet Workforce Management, the better its data looked. Service goals were hit consistently and the company was also able to track real-time adherence, which improved by more than 10 percent.

Over time, Envera Systems was able to reduce its staffing levels by more than 25 percent with Verint Monet. Through the years, achieving consistency in operations has enabled Envera Systems to save significant time and money.

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