Customer Success: Ecotricity

Ecotricity was founded in 1995 as the world’s first green energy company. They are also the greenest energy company in Britain, supplying 100% green electricity and frack-free gas to over 200,000 customers. Ecotricity operates a unique model. They use their customers’ energy bills to fund the building of new sources of Green Energy. They like to refer to this as turning ‘Bills into Mills’ – energy bills into windmills.

Part of Ecotricity’s requirements to select a Workforce Management software was that it had to meet their current needs but also future needs. Ecotricity knew that the usual spreadsheets weren’t meeting their needs, so when looking into vendors for Workforce Management they were looking for something that would incorporate superior technologies and services to exceed their expectations.

Verint Monet solution stood out due to its tight and unique integration with Salesforce and its flexibility in the cloud. Verint Monet solution would allow them to truly understand handle time and volume in Salesforce.

To find out  more, download the Ecotricity customer story.

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