Customer Success: CMS
With Monet Software, Continental Message Solution improved service levels by 5% in just 6 months and are able to better manage call volume spikes.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by