Customer Success: Catalina Express
Catalina Express Boosts Efficiency and Lowers Abandoned Calls with Monet Software.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by