Bullhorn is the global leader in software for the staffing industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish.
To continue to improve its CX excellence, Bullhorn relies on the latest technologies to enhance its customer care operations.
Verint Monet Workforce Management software provides Bullhorn with contact center demand and staffing insights to allow the company to strategically schedule its 100 contact center agents worldwide using a “follow-the-sun” support strategy.
JR Stricker, Bullhorn senior vice president of Support tells us: “Forecasting from the Verint Monet Workforce Management solution has provided us with call volume predictability, enabling us to have the right people in the right seats at the right times.”
To find out more, download the Bullhorn customer story.