Customer Success: Budget Energie
With Monet, we were able to drop our scheduling time from 20 hours to 3 hours and professionalize our chat queue.
Emojis At the Contact Center? Why Not?
We don’t know about you, but we never thought emojis would go mainstream. Oh, sure, having them punctuate the emotional
Three Essential Qualities Of an Efficient Contact Center
The dictionary defines efficiency as “effective operation as measured by a comparison of production with cost (as in energy, time