Customer Success: Budget Energie
With Monet Software, we were able to drop our scheduling time from 20 hours to 3 hours and professionalize our chat queue.
Speech Analytics for Improved Customer Service
Speech Analytics has been common practice at larger call centers for years. But more recently, top-tier quality monitoring software has
Transform your COST center to a Call Center
It’s expensive running a COST Center. But it’s possible to convert your business back into a quality call center by