Real World Forecasting/Scheduling Benefits Provided by Monet Software.
Whatever the product or service, potential customers often question whether there is a difference between marketing promises and actual results.
This certainly holds true for call center workforce management (WFM). Companies content with spreadsheets may not be aware of the efficiencies, convenience, time and cost savings and other benefits available by switching to automated workforce management. And they may be hesitant to buy into general statements that are not backed by actual facts and figures.
One way to surmount this hesitation is with practical demonstrations of how automated workforce management performs at different call centers with forecasting and scheduling challenges.