These are unprecedented times with every aspect of our lives being touched by the Coronavirus. Millions of workers, likely including your own contact center and help desk workers, have been asked to work at home. This transition can be difficult for employees and managers alike.
To help you adjust to this new world, especially striking the right balance between customer experience and operational efficiency, Verint is offering this webinar addressing how customers can adapt faster and respond smarter to COVID-19 related business challenges.
In this webinar we cover:
- How to adjust to changing customer and employee needs
- Strategies to help manage a fully remote contact center and workforce
- How you can best maintaining employee engagement
- How you can best leverage your current technology investments