At the contact center every call, every customer interaction and every dollar is significant.

 

Many contact centers still use spreadsheets or other manual tools to manage their workforce. As a result, they must contend with the additional challenges of inefficient schedules, overstaffing and missed service levels. Fortunately, a workforce management (WFM) solution provides a better way.

 

We have created a list of 7 best practices for contact center scheduling to keep your contact center running efficiently, and help you maintain service levels and keep your revenues growing.

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