At the contact center every call, every customer interaction and every dollar is significant.
Many contact centers still use spreadsheets or other manual tools to manage their workforce. As a result, they must contend with the additional challenges of inefficient schedules, overstaffing and missed service levels. Fortunately, a workforce management (WFM) solution provides a better way.
We have created a list of 7 best practices for contact center scheduling to keep your contact center running efficiently, and help you maintain service levels and keep your revenues growing.