Whether your contact center is big or small, managing and engaging your workforce is a critical challenge (and opportunity). And in the work-from-anywhere world, it is important to maintain optimal schedule adherence so agents are available and ready to assist customers.
Watch this on-demand webinar, '5 Ways to Tackle Schedule Adherence,' hosted by 8x8 and Verint. In this webinar, Andressa Marlan, Sr. Product Marketing Manager - CCaaS with 8x8 and Verint's Trudy Cannon, Director of GTM Strategy - Workforce Engagement, broke down the top 5 actionable ways your business can tackle and improve schedule adherence.