In these challenging economic times, every call and every dollar count. In working with our customers, we established a list of tips for 2009 to not only keep your call center running efficiently, but keep service levels increasing, customer base and revenues growing. We would like to share this checklist with you and hope it proves to be useful in your daily call center operations.


This whitepaper offers tips and best practices on call center management. Learn how to improve service levels while gaining more cost control and better utilization of resources.