The Ultimate Guide to Contact Center Shrinkage
The most tedious tasks of call center workforce management involve forecasting workload and calculating base staff requirements. Once you have
Cloud Computing for the Enterprise
Learn why enterprises with thousands of agents trust cloud solutions such as Monet Live for their workforce optimization needs.
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
How would a cloud workforce management solution impact a company’s IT division? Let’s look at the numbers:
Forecasting Trends In The Contact Center
A planning tool that helps management in its attempts to cope with the uncertainty of the future, relying mainly on data from the past and present and analysis of trends.
Cloud Transition Anxiety? 5 Reasons to Relax
Here are some of the most common reasons why businesses hesitate, and how we address them with our clients – most of whom ultimately make the cloud transition, and now couldn’t be happier.
Workforce Management in the Cloud
Today, as many companies have discovered, the Cloud-based model of delivery has huge advantages over the traditional premise-based solutions.
Scheduling Spreadsheets Are Not Really Free
Many call centers that don’t use workforce management systems typically rely on scheduling spreadsheets. This brief whitepaper takes a
How to Calculate Cost Savings and ROI of Workforce Management Software
The overwhelming majority of ongoing call center expense is related to staffing. Optimizing the personnel resource is critical. Having the
Workforce Management Selection Guide
Workforce management is all about efficient use of your call center workforce to meet or exceed service levels and reduction